Can’t Make Heads or Tails Out of It

07/23/2010 at 9:42 am 2 comments

We keep a lot of statistics around here, and as the park renovations evolved and people’s habits changed with the evolution of the internet, there is one statistic which seems to have no rhyme or reason. It’s the answer to his question:  How many guests will be here tonight?

My friends who own campgrounds are amazed when we talk about reservations and how few are on my books before the new day actually begins. For a small overnight RV park (52 RV spaces) along a remote stretch of I-70 between Kansas City and Denver, it’s simply the way it is. Here’s a quick snapshot for you.

In the old days (2002 – 2008), if we started the day with 5 reservations I would almost panic as I prepared for a full house. I really would! We never had more than 3, so it was astronomical to have 5!

The more the RVers and RV parks adapted themselves to what hoteliers had been doing for years with online reservations, the more I saw a shift. Where are we now? Well, having 5 can mean a full house, or it can mean just an average night.

For dates in June and July this year, stats show we can start the day with:   

  • 15 reservations and end up with 26
  • 12 and end up with 39
  • 6 and end up with 28
  • 5 and end up with 36
  • 4 and end up with 33
  • 2 and end up with 21
  • 1 and end up with 39
  • 0 and end up with 14

 Many who stay here book the same day via a phone call perhaps a few hours ahead of arrival, or maybe just 3 minutes ahead of time while they fuel up across the street. Of those who don’t book well ahead of time, perhaps 1/4 don’t even call ahead; they simply walked in and asked for a space.

What’s this mean for the RVer camping here? Maybe nothing except for this … if you don’t understand why I’m covering the phone duty while I’m also checking in guests, it’s because it’s impossible to predict how the day will unfold so it’s challenging to know how to staff the office each day.

Fortunately my 9 summers of registering guests has taught me that RVers are about the most patient people, and they fully understand that we aren’t the Hilton in size but we aim to provide 5-star service.

GuestRated "A" Award

GuestRated "A" Award

Another statistic we keep at High Plains Camping is guest satisfaction through the GuestRated survey program.

Having achieved the GuestRated “A” Award in 2008 and again in 2009, I’m thinking those guests forgive me for not always having the right amount of staff coverage at the counter.

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Entry filed under: Running an RV Park, RVing & Camping at High Plains Camping. Tags: , , , , , , , , , , , , , , , .

2010 Media Coverage Seeking Ideas

2 Comments Add your own

  • 1. HighPlainsCamping  |  07/23/2010 at 10:02 pm

    FYI … Tonight we had 7 RVs in a row, and 13 overall, who hadn’t called ahead.

    Reply
  • 2. jimamily  |  08/19/2010 at 3:52 am

    Caravanning is a very popular vacation choice for many. Allowing holidaymakers the freedom of the road, whilst also providing a cost-effective holiday solution.

    Camping
    http://campingandcaravanclub.com/

    Reply

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High Plains Camping Twitters

  • @zeus1tre I have followed you and you need to follow us also to DM each other 2 years ago
  • @zeus1tre If you are the CEO of S & T Communications I need you contact me in reference to a certified letter we received from you today 2 years ago
  • At the KOA Salina for the annual meeting for KARVC. Meeting new people that own campgrounds in Kansas also. 4 years ago
  • The High Plains Camping Buffalo doesn't mind the snow. http://t.co/ZlUygEAmLr 4 years ago
  • Picked up the pizza equipment and heading back home. By mid-spring we'll have Hunt Brothers pizza at the park. 4 years ago
  • Heading to fort Scott today to look at pizza equipment for the store. Long trip 4 years ago
  • New year has begun! Looking a bit warmer weather so we can finish putting in the pub. Have a new worker camper couple coming in March. 4 years ago

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