Snowbirds are Special

11/29/2009 at 9:26 pm 1 comment

Snowbirds are flocking … and have been for about 2 months now. Oh my, these folks are truly special to me.

Office sign welcoming snowbirds back for the Fall journey

Sign welcoming snowbirds (next to the chief of security)

High Plains Camping works diligently to know its customers. We host approximately 10,000 people per year so we can’t possibly remember everything about all of them, but with special care and special tools we try our darnedest!

Snowbirds are the folks who tend to live up north during the summer and live down south for the winter (smart people, eh!). Those who choose to travel by RV tend to stay at the same overnight RV parks each direction every each year.

They differ greatly from the vacationing campers we cater to during the summer. They tend to:

  • be empty-nesters (only 1 or 2 people per site), 
  • not shop the store (they brought what they need to get them to their destination down south),
  • arrive just before dusk and depart about the time the rooster crows (no, we don’t really have a rooster),
  • not do laundry (they just left home 1 – 3 days ago),
  • not desire amenities (no hot tubs or mini-golf for them).

In other words, they are looking for a safe and quiet place to pull in, hook up (sometimes not even that), eat, and sleep. Nothing more. They also already know about the park itself, needing to know just what’s new since their last visit.

They also differ in that their faces are somewhat familiar. They are about as close to “regulars” as we get at this overnight facility.

As of Jan. 2009, High Plains Camping uses a front-office computer program (Hercules). It’s now my “memory.” The  registration information was recorded on each snowbird when the Spring flock headed north earlier this year, and they were tagged as VIPs. The Notes section now clues me in to the unique things about them. As Fall unfolded, I began jotting notes to help jar my memory. For example, a record might show:

  • the dog’s name,
  • that they sent me a Christmas card
  • when a spouse passed away, or
  • that the guest tends to drive this way only in the Spring (so I can say something thoughtful like, “I hope to see you again next Spring” rather than sounding foolish by suggesting I’ll see them again in a few months).

The regular snowbirds at High Plains Camping  stay here at a special rate. How do we know if they’re snowbirds. It’s part of our customary chit chat we strive to create during the welcoming process. Why else would I record such notes? I want them to feel welcomed and appreciated. Afterall, they are staying at my home. This RV park is my home too, and where they hook up is essentially my yard. If you had guests coming to stay where you live, wouldn’t you like to share some friendly dialog?

If these snowbirds can choose to put us in their plans over and over again, I can choose to let them know they are special!

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Entry filed under: RVing & Camping at High Plains Camping. Tags: , , , , , , , , , , .

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November 2009
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High Plains Camping Twitters

  • @zeus1tre I have followed you and you need to follow us also to DM each other 1 year ago
  • @zeus1tre If you are the CEO of S & T Communications I need you contact me in reference to a certified letter we received from you today 1 year ago
  • At the KOA Salina for the annual meeting for KARVC. Meeting new people that own campgrounds in Kansas also. 4 years ago
  • The High Plains Camping Buffalo doesn't mind the snow. http://t.co/ZlUygEAmLr 4 years ago
  • Picked up the pizza equipment and heading back home. By mid-spring we'll have Hunt Brothers pizza at the park. 4 years ago
  • Heading to fort Scott today to look at pizza equipment for the store. Long trip 4 years ago
  • New year has begun! Looking a bit warmer weather so we can finish putting in the pub. Have a new worker camper couple coming in March. 4 years ago

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